Return and Exchange Policy

Sometimes we fall short of that and it may be in our control (a production error) or it may be outside of our control (such as an incorrect item was ordered)

We will do everything within our power to make the situation “right” up to shipping you a new board.

Our goal is to uplift you.

Damaged

• If your board is damaged in transit please send an image of the board and an employee will get in touch with you.
• If the package was in perfect condition, but your board was damaged just send a picture of the board.

Cracked

• Keep in mind that in some cases cracks do occur in wood. Many times we use live edge and rustic variations. This is true for small knots as well. All knots are filled with epoxy sealers.
• In any event if your board arrives cracked take a small piece of white paper and place it in the crack and take a photo and send to us so a better assessment can be used. Defective

Defective

• If you believe your board is defective please send a picture of the board and defective area. Please note that different types of wood can have variants in grain and color.
• Boards with a rustic, living or live edge is left with some natural edges an shapes in the wood rather then cutting it down to make 90 Degree angles. In these boards however, the surfaces are still smoothed down.

Products that can be returned.

• New unused products
• Custom cutting boards cut to incorrect sizes
• Custom cutting boards with incorrect edges/corners

Products that Cannot Be Returned.

• Products that have come into contact with food (it is a violation of health regulations for us to accept these)
• -Used products that have been cut on
• Products that were ordered more then 30 days ago
• Products with no proof of purchase
• Custom cutting boards that are cut correctly, with the correct material, and with correct edges and corners. Please measure your custom cutting board carefully as we try to cut these boards to the exact measurement. We generally do not accept returns on custom boards unless there is a

We understand that every circumstance is different, so if you have any questions, please contact us.

1. Email us at davidlambwoodworx.com with your order number, name and product you would like to return and why you want to return it.
2. You will be contacted within 2 business days with a return # for your order
3. Repackage unused item in its original packaging and include a copy of your invoice with the assigned return # clearly written across the top.

Ship package back to us ;

David Lamb Woodworx
227 Walnut Ct
Pasadena Calif 91107